It is very easy for clients to complain about the stylists’ etiquette but it’s important that we stop and think about our own salon etiquette. So who better to help us evaluate our etiquette than celebrity stylist Eugene Davis with 20 years worth of industry experience.
Don’t be late.
It’s a human trait to dislike waiting, and it’s rude to keep people waiting. If you’re more than a few minutes late don’t be offended if you get short shifted or if you lose your appointment altogether. Being late happens, but do take responsibility when it’s your fault. Just as you would hope the stylist or salon would call you if they are running behind, it’s always OK to call the salon to let them know you’re going to be late.
Bring pictures of the haircuts and styles you admire.
Show your stylist what you have in mind, but be prepared to accept it if the stylist says no. Expect your stylist to explain clearly why the look you want isn’t possible or realistic for your hair. Then move on to discuss what is possible, and make sure you both understand and agree on the desired outcome.
Tell the stylist how much time you want to spend styling your hair each day.
If 10 minutes top’s is what you want, don’t ask for a style that takes longer than that.
Know what the services you’re requesting cost!
As a client, you should ask what the price is for the work you want done when you book the appointment. Do not wait to ask until the end of your service or just “assume” the cost based on what you paid at another salon or a friend said she paid. You may be putting yourself in for an unpleasant, awkward experience.
Speak up, but do so in a kind courteous manner.
If you want something, ask for it, but don’t be insulting or imperious. As the client, you should expect a gracious level of customer service, but it’s also your responsibility to be gracious in return. Understand most salons know which clients are unreasonably difficult or downright mean, you don’t want to be on that list!
If you’re happy with the service, tip your stylist.
A gratuity of 10–20% is the norm in the salon industry, and is customary for a job well done. Stylists remember clients who tip well, and doing so will earn you points down the road, perhaps when you need to make a last-minute appointment with your stylist to prep for an unexpected interview or other event.
Don’t try to become your stylist’s BFF (best friend forever).
Chances are you see your stylist on a regular basis, and may even discuss some personal details of your life, which might lead you to think that you can become friends outside of the salon environment. Don’t do it. Keep it professional, so that if a problem crops up, it won’t be awkward to address it with them.
Only use your mobile phone if necessary.